Last updated: June 2026 — James Wilson, Cval
We'd love to hear from you! Whether you have a question about our reviews, want to suggest a casino, or just want to share your feedback, we're here to listen. Get in touch with the Cval team using the information below.
The easiest way to contact us is via email:
james@cval.com.au
James Wilson, the founder and editor of Cval, personally reads all reader feedback and inquiries. We aim to respond to all emails within 2-3 business days.
Have questions about our PayID pokies reviews, casino ratings, or our testing methodology? Want to know more about how we evaluate Australian online casinos? Email us and we'll be happy to explain our process in detail.
Are you a casino operator, software provider, or affiliated business interested in working with Cval? We welcome partnership proposals and advertising opportunities. Please send a detailed inquiry to james@cval.com.au with information about your business and what you have in mind.
Noticed an error in one of our reviews? Spotted outdated information? Have suggestions for improving our content? We genuinely appreciate your feedback and take all corrections seriously. Please let us know what you've found, and we'll investigate and update our content promptly.
Please note: Cval cannot assist with casino account issues, payment disputes, or withdrawal problems. If you're experiencing difficulties with a payout or account access at an online casino, you must:
We review and rate casinos based on their features, bonuses, and reputation, but we cannot intervene in individual disputes between players and operators. Always ensure you're playing at a licensed, regulated casino.
We typically respond to all inquiries within 2-3 business days. During peak periods, responses may take slightly longer. Thank you for your patience!